Refunds & Returns
Refunds & Returns
Our Refunds Policy is crafted in compliance with the Australian Consumer Law to ensure fairness and transparency. You are entitled to a refund, replacement, or repair if our children’s jewellery products are faulty, significantly different from their description, or unfit for their intended purpose.
Eligible Refunds and Returns
You can request a refund or replacement if:
- The jewellery item has a manufacturing defect or undisclosed fault.
- The item is unsafe or does not meet the safety standards for children’s jewellery.
- The jewellery does not match the description or images provided on our website.
Non-Eligible Refunds and Returns
Refunds or exchanges are not available for:
- Change of mind after purchase (please see notes about this at the bottom of the page)
- Incorrect size or style choice unless a sizing guide was provided inaccurately.
- Damage resulting from abusive wear or misuse of the jewellery.
Process for Returns and Refunds
- Initiate a return by contacting us within 30 days of delivery.
- Provide a purchase receipt or order confirmation.
- We will assess the item and inform you of the assessment result.
Return Shipping
- If the return is due to a fault on our part (e.g., defective or incorrect item sent), we will cover the return shipping costs.
- For other returns, the customer is responsible for shipping costs.
Timeframe for Refunds
Once we receive and inspect the jewellery item, we will confirm the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 5 business days. In cases where a return claim does not meet our policy criteria, we’ll notify you promptly with a detailed explanation. You will have the option to have the items sent back at your expense. Our customer service team is always ready to assist you with any questions or, if needed, guide you through our escalation process for further clarity.
Specific Exclusions in Our Refunds Policy
While we strive to ensure all children’s jewellery is safe and secure, there are specific instances where the responsibility falls outside our coverage:
Loss of Earring Backs
Earring backs, being small and delicate, may become lost due to various reasons such as improper fastening, getting caught in hair, or children fiddling with them. Since these occurrences are common and typically not related to a product fault, they are not covered under our refund or replacement policy.
To help prevent loss, we recommend:
- Ensuring Proper Fastening: Always check that earring backs are securely tightened after placing the earrings.
- Supervision: Ensure children understand not to remove or fiddle with their earrings unsupervised.
- Regular Checks: Periodically check that earrings and backs are secure, especially after physical activities.
Refunds Policy: Gold Earrings Care & Handling
At Baby Jewels, we take great pride in providing high-quality, 14k gold earrings. Each piece is carefully crafted and inspected to ensure your satisfaction. However, due to the delicate nature of gold, we have specific guidelines regarding the care and handling of our screw-back earrings.
Screw-Back Earring Use:
Gold is a naturally soft metal, which means that the threading on screw-back earrings can be susceptible to damage if not handled with care.
To help preserve the integrity of your earrings, it is essential to ensure that the screw backs are aligned straight with the posts before screwing them on. Misaligned application can cause damage to the threading.
We include detailed care instruction leaflets with every pair of our 14k gold earrings. These are designed to help you maintain your earrings' quality through proper care.
Each pair of earrings is thoroughly inspected, and we test the screw backs before shipping to confirm they are in perfect condition.
Refunds or replacements cannot be offered if the threading of screw-back earrings is damaged due to improper handling. Claims stating the earrings are faulty upon receipt must be reported immediately, and our team will verify the condition based on our detailed inspection records.
It is the customer's responsibility to follow the provided care instructions. Our policy aims to ensure fairness and continued support for our small family business by preventing misuse-related claims that could be avoided with proper care.
Change of Mind Returns:
Our goal is to ensure every customer is completely satisfied with their purchase. While our policy doesn't mandate refunds for change of mind returns, we're willing to consider individual circumstances on a case by case basis and approvals are subject to our discretion.
We may approve change of mind returns if you:
* Contact us within 30 days of receiving the item
* Return the item in new, unworn, and saleable condition, including the original packaging
Please note that return shipping costs in this instance are your responsibility, and we cannot refund the original postage fees for change of mind returns.
Additionally, due to hygiene regulations, we cannot accept change of mind returns on earrings or hair accessories.
At Baby Jewels, we deeply value our customers and are committed to ensuring that you are delighted with every purchase. Your satisfaction is extremely important to us, and we want to ensure you are happy with your jewellery.
In the rare event that an issue arises with your purchase, we ask that you contact us as your first point of call. We are committed to resolving any issues promptly and amicably, ensuring that your experience with our products and services meets your expectations.
Your feedback is invaluable to us, and we view any concerns as opportunities to improve and better serve you.
Thank you for choosing Baby Jewels.